TERMS & CONDITIONS

Through this website Sue Mann Artist offers a selection of her completed works via the online shop and specialist services such as drawing sessions. Sue is keen to offer a friendly and professional experience and the following terms and conditions are provided for that purpose.

Terms for bespoke works and services such as commissions, projects, private drawing sessions or artist talks, or similar, are not included here as they are dependent on individual requirements agreed in advance. 

Sue reserves the right to modify the following terms and conditions at any time. Modifications will take effect as soon as they appear on this site. In the case of material changes, Sue will notify you direct via the contact details you provide.

PRIVACY

Sue Mann is committed to respecting the privacy of visitors to this website and seeks to demonstrate her transparency and fulfil legal requirements to protect this privacy.

This website is hosted on the Wix.com platform. In line with standard practice to enable an efficient service, this website collects and processes information via Wix, subject to their terms and conditions and privacy policy. You can choose what data this site collects and processes via the cookie options.

Where possible, Sue seeks to moderate the frequency she uses information. She may contact you regarding your order or booking and on occasion, may contact you for your opinion or to send updates about Sue Mann Artist, her works and services, or similar. For these purposes she will contact you via the information you provide.

How can you withdraw your consent?

If you don’t want Sue to process your data anymore, get in touch at hello@suejmann.com.

Third Parties

Drawing Together is booked via Eventbrite and booking is subject to their terms and conditions and privacy policy. Drawing sessions take place on Zoom, subject to their terms and privacy policy. 

WORKS

All artworks on this site are one off, original works by Sue Mann, who makes every effort to accurately portray her works through text and images.

Copyright

All content on this website (and suejmann.co.uk) since 2014, including images of works, is the property of Sue Mann and is protected by international copyright law. Sue also retains the copyright in all works sold. Reproduction of any kind is strictly prohibited without prior permission from Sue Mann. All rights reserved.

SHOP

Sue Mann is keen you are completely happy with your order. To assist with this, works on the online shop are shown framed and displayed to suggest presentation and indicate scale. Sue is happy to offer advice on framing or the best works available for your space and welcomes commissions. For any queries, feel free to get in touch.

Delivery

At present, the online shop processes UK sales and shipping only. Orders are carefully packed and shipped via secure courier. Delivery times are approximately 3 to 5 working days after notification of dispatch.

For worldwide sales, please get in touch via hello@suejmann.com.

Returns and Refunds

Every effort is made to ensure your order arrives safely and in good condition. If you receive an item that is faulty or damaged in transit, please get in touch within 14 days of receipt with proof for insurance purposes. Sue will then arrange and meet the expense of returning the item and activate a refund.

 

If you wish to cancel your order, you should get in touch within 14 days of receipt. You have a further 14 days to return your order. Returns should be arranged via secure courier at your expense in the original condition and packaging and a refund will be activated upon receipt of the item in resaleable condition.

DRAWING SESSIONS

Drawing Together

All reasonable efforts are made to ensure that sessions take place on the advertised date and time. If the session cannot take place, you will be notified in advance that your session has had to be rescheduled with a new session date and time. As with all Drawing Together sessions, a link will be sent afterwards for those unable to join to replay the session.

To cancel your place on Drawing Together, feel free to get in touch. Any cancellations received more than 7 days before the course starts are eligible for a full refund. For cancellations after then, please continue to get in touch as a full refund up to the start date, or partial refund after the course has started, may still be possible.

Private Drawing Sessions

Terms for private drawing sessions are dependent on individual requirements agreed in advance.

PAYMENTS AND REFUNDS

Secure payments on this site are made by credit or debit card via Wix Payments. No payment details are held directly by Sue Mann. Refunds take approximately 5 business days after activation to reach your account.

Shop

The online shop uses Wix Payments to process the secure selling of products and direct payment by credit or debit card are subject to Wix terms and conditions and privacy policy. Wix Payments accepts all major credit cards, including Visa, MasterCard, AMEX, Diners and Maestro.

Drawing Sessions

Bookings for Drawing Together are via Eventbrite that uses Eventbrite Payment Processing to process the secure selling of drawing sessions. Direct payment by credit or debit card are subject to Eventbrite Payment Processing terms and conditions and privacy policy. Eventbrite Payment Processing accepts Mastercard, Visa and AMEX.

 

Bookings for private drawing sessions are paid via invoice, either by card online via Wix Payments, or by bank transfer.

CONTACT

For any queries, feel free to get in touch at hello@suejmann.com