TERMS & CONDITIONS

Through this website Sue Mann Artist offers a selection of her completed works on the online shop and specialist services such as drawing sessions. Sue Mann is keen to offer a professional experience and the following terms and conditions are provided for that purpose.

Terms for bespoke works and services such as commissions, projects, private group drawing sessions or artist talks, or similar, are not included here as they are dependent on individual requirements and will be set out at the time of agreement and/or quotation. 

Sue Mann reserves the right to modify the following terms and conditions at any time. Please review them regularly. Modifications will take effect as soon as they appear on this site. In the case of material changes, Sue Mann will notify you direct via the contact details you provide.

PRIVACY

Sue Mann is committed to respecting the privacy of visitors to this website and seeks to demonstrate her transparency and fulfil legal requirements to protect this privacy.

 

This website is hosted on the Wix.com platform. In line with standard practice to enable the efficient service of an online shop and booking system, Sue Mann collects and processes information via Wix, subject to their terms and conditions and privacy policy. You can choose what data this site collects and processes via the cookie options.

Where possible, Sue Mann seeks to moderate the frequency she uses information. She may contact you regarding your order or booking and on occasion, may contact you for your opinion or to send updates about Sue Mann Artist, her works and services, or similar. For these purposes she will contact you via the information you provide.

How can you withdraw your consent?

If you don’t want Sue Mann to process your data anymore, get in touch at hello@suejmann.com.

WORKS

All artworks on this site are one off, original works by Sue Mann, who ensures that text and images on this site accurately portray her works.

Copyright

All content on this website (and suejmann.co.uk) since 2014, including images of works, is the property of Sue Mann and is protected by international copyright law. Sue Mann also retains the copyright in all works sold. Reproduction of any kind, including screenshots, is strictly prohibited without prior written permission from Sue Mann. All rights reserved.

SHOP

Sue Mann is keen that you are completely happy with your order. To assist with this, works on the online shop are shown framed and displayed in spaces to provide an idea of presentation and scale. If you are unhappy with your purchase, get in touch within 48 hours of receipt to discuss your concerns.

Delivery

The shop currently processes UK sales and delivery only. Orders are professionally packed and shipped via secure courier. Delivery times are approximately 3-5 working days after notification of dispatch. For orders outside the UK, get in touch for worldwide shipping costs.

Refunds

Every effort is made to ensure your order arrives safely and in good condition. If you receive an item that is damaged in transit, get in touch within 14 days of receipt with proof of damage for insurance purposes.

DRAWING SESSIONS

All reasonable efforts are made to ensure that drawing sessions take place on the advertised date and time. If the session cannot take place, you will be notified in advance that your session has had to be rescheduled with a new session date and time and you will be given the option of a full refund.

 

Online sessions take place on Zoom and are subject to their terms and conditions and privacy policy, including their code of conduct that any child under 16 must be supervised by a parent or guardian throughout a session.  

Sue Mann cares about facilitating a positive online session. Although she cannot be held responsible for the behaviour of other participants, she reserves the right to withdraw participants without prior notice for what she deems inappropriate or unsafe behaviour and they will still be charged.

Cancellations

To cancel or reschedule an online drawing session, get in touch. Sessions can be rescheduled at any time. Any cancellations received 14 days before the session date will be refunded in full, minus a £1.50 handling fee. For cancellations received thereafter and up to 48 hours before the session, 50% of the fee will be refunded. Any cancellation requests after this time cannot be refunded but a rescheduled session may be possible.

PAYMENTS

Secure payments on this site can be made by credit or debit card or via Paypal. No payment details are held directly by Sue Mann. This website is hosted on the Wix.com platform that uses Wix Payments to process the secure selling of products and services and your direct payment by credit or debit card will be subject to Wix terms and conditions and privacy policy. Wix Payments accepts all major credit cards, including Visa, MasterCard, AMEX, Diners and Maestro. Your use of Paypal will be subject to their terms and conditions and privacy policy.

CONTACT

For any queries, get in touch at hello@suejmann.com