Terms & Conditions

Sue Mann is an independent artist who is keen to offer a friendly and professional service. The following is provided for that purpose. Terms for bespoke work and specialist services such as commissions, projects, private drawing sessions or artist talks, or similar, are not included here as they are dependent on individual requirements agreed in advance. Sue reserves the right to modify the following at any time. Modifications will take effect as soon as they appear on this site. In the case of material changes, Sue will notify you direct via the contact details you provide.

Shop

Sue offers a selection of her beautifully finished, original one off artwork via the online shop and is keen you are completely happy with your order. To assist with this, work on the online shop is shown framed and displayed to suggest presentation and indicate scale. If your order does not include a frame, Sue is happy to offer advice on framing. She is also happy to advise on the best work available to purchase for your space and welcomes commissions. 

At present the online shop processes UK sales only. Sue welcomes worldwide orders and to place an order for worldwide shipping, get in touch.

Payments

The online shop uses Wix Payments to process the secure selling of products and direct payments by credit or debit card are subject to Wix terms and conditions and privacy policy. Wix Payments accepts all major credit cards, including Visa, MasterCard, AMEX, Diners and Maestro. No payment details are held directly by Sue Mann. Refunds take approximately 5 business days after activation to reach your account. Orders sent by worldwide shipping are paid via invoice, either by card online via Wix Payments, or by bank transfer.

Delivery

Orders are carefully packed and shipped via secure courier. UK delivery times are approximately 3 to 5 working days after notification of dispatch. Worldwide delivery times are notified at time of order.

Returns and Refunds

Every effort is made to ensure your order arrives safely and in good condition. If you receive an item that is faulty or damaged in transit, please get in touch within 14 days of receipt with proof for insurance purposes. Sue will then arrange and meet the expense of returning the item and activate a refund.

 

If you wish to cancel your order, you should get in touch within 14 days of receipt. You have a further 14 days to return your order. Returns should be arranged via secure courier at your expense in the original condition and packaging and a refund will be activated upon receipt of the item in resaleable condition.

Any queries, including to place an order for worldwide shipping, get in touch.

Privacy Policy

Sue Mann is committed to respecting the privacy of visitors to this website and seeks to demonstrate her transparency and fulfil legal requirements to protect this privacy.

This website is hosted on the Wix.com platform. In line with standard practice to enable an efficient service, this website collects and processes information via Wix, subject to their terms and conditions and privacy policy. You can choose what data this site collects and processes via the cookie options.

Where possible, Sue seeks to moderate the frequency she uses information. She may contact you regarding your order and on occasion, may contact you for your opinion or to send occasional updates about her work and services, or similar. For these purposes she will contact you via the information you provide.

How can you withdraw your consent?

If you don’t want Sue to process your data anymore, get in touch.

Copyright

All artwork on this site is one off, original work by Sue Mann, who makes every effort to accurately portray her work through text and images. All content on this site since 2014, including images of work, is the property of Sue Mann and is protected by international copyright law. Sue also retains the copyright to all work sold. Reproduction is strictly prohibited without prior permission from Sue Mann. The only exceptions are the pdf documents on About page that are available for download but only on the basis that all material is fully credited to Sue Mann. All rights reserved.

 

Any queries or to request full size quality images, get in touch. 

Contact

For any queries, get in touch at hello@suejmann.com.